Resetting my 3SS username and password
Who should I contact if I can’t remember my 3SS login details or password?
You can reset your password by visiting the 3SS login page: https://www.3ss.hays.com.au.
As shown in the image below, there will be an option to reset user login details.
Why am I receiving a ‘Password not strong enough’ message when attempting to change my password?
The minimum requirements for a 3SS password structure are as follows:
• Minimum 8 characters
• Must contain letters (uppercase and lowercase) numbers and a special character.
• Cannot contain your username
• Cannot contain the word “password”
• Characters cannot be repeated 3 times (eg aaa, BBB, 111, ###)
• Characters cannot be 3 sequential values (eg 123, 987, abc, zxy, DEF, MNL)
If these conditions are not met, the system will not allow you to complete the changes to your password.
If you require further assistance or have any other questions, please contact the ISC, and a team member will be able to assist you.